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Founder & CEO
Steve has over 40 years of restaurant operations experience including being a multi-unit franchisee at Burger King, Popeye’s, Sonic Drive-In and most recently CiCi’s Pizza. He is a long time member of the National Restaurant Association.
Prior to starting CRCR in 2007, he specialized in:
- Turning around underperforming markets
- Involvement in the development of several key operating systems within the industry; most notably:
- In the 70’s he was instrumental in designing the Drive Thru procedures used within the Burger King system
- In the 80’s Steve was a major contributor to developing a new scheduling system in the industry improving efficiency and reducing labor costs.
- He was a major contributor to the development of the ServSafe program in the mid-90’s
- During the 2000’s he assisted in the improvement of the drive thru system while at Sonic Drive-In.
- Most recently at CiCi’s Pizza he was involved in the redesigning of several customer impact positions throughout the brand.